Refunds & Cancellation Policy

Last updated on 05-11-2024 17:10:31

We strive to ensure that you are fully satisfied with your purchase. However, if for any reason you are not completely satisfied with our services, we’re here to help with a transparent refund policy.

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1. Eligibility for Refunds
Service Cancellation: Refunds are available for services canceled within 7 days of purchase, provided no substantial work has been completed.
Completed Work: For services where work has commenced or milestones have been achieved, partial refunds may be available based on the proportion of work completed.
Digital Products: Refunds for any downloadable or digital products are only available if there is a technical issue that cannot be resolved by our support team.

2. Refund Request Process
To request a refund, please contact our customer support at [support@yourcompany.com] with your order details and a brief explanation of the reason for the refund.
We aim to respond to refund requests within 2-3 business days and resolve your case as promptly as possible.

3. Refund Timeline
Once approved, refunds will be processed within 10-14 business days.
Refunds will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card provider to process the refund.

4. Non-Refundable Items
Services that have been fully completed or delivered.
Digital products, unless there is a verified technical issue that prevents usage.
Custom work or special project fees, unless otherwise stated.

5. Modifications to This Policy
Plan Z reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
If you have questions or concerns about our refund policy, please reach out to us at shamashk@planz.co.in. We’re here to ensure a smooth and satisfactory experience with Plan Z.